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Terms and Conditions

Any bookings made online are not valid until acknowledged directly by the property via email or phone and the deposit has been deducted from your credit card.

While every effort is made to ensure that the information available that is provided from the property is correct, we cannot guarantee that they are free from errors or faults.

By booking accommodation with Steele Hotels and Apartments Pty Ltd you agree to the following terms and conditions:

 

Office Hours

 

Monday – Sunday:                                         7.00am – 8.00pm*

 

Public Holidays:                                             9.00am – 5.00pm*

 

*These times are subject to change.  If changes do occur new times will be posted at reception.

If arriving outside these hours please contact us (during office hours) on the day of ArrivalPH07 4723 4644

Tariffs

 

Change of Dates

Accommodation rates may be adjusted accordingly.

 

Cancellation Policy

 

Standard Booking

  1. Standard bookings cancelled within 48 hours of arrival will incur 1 Nights cancellation fee (excludes Special Event time periods). If cancelled on Day of Arrival full accommodation fees apply.
  2. Special Events cancelled within 14 days may incur full charges. (Special Events include V8 Supercars, Easter, Christmas, Cowboys Home Games, all Advertised Events / Sporting Carnivals held at Riverway / Tony Ireland Stadium / 1300 Smiles Stadium and all School / Public holidays).
  3. No amendment or changes to bookings once in-house

 

Group Bookings

Group Deposit:

10 %      Deposit Required at Time of Booking

40 %      Paid (2) Months Prior to Arrival

50%       (Final Balance) Paid (1) Month Prior to Arrival

 

Cancellation

  1. If a booking is cancelled within 3 Months of Arrival the initial 10% Deposit is Non-Refundable
  2. If a booking is cancelled within 2 Months of Arrival the initial 40% Deposit is Non-Refundable
  3. All Group bookings cancelled within 1 Month of arrival will forfeit all deposits paid

 

 

Security Deposits

 

Incidental charges would include but are not limited to:

  1. Loss or Damage of Apartment property
  2. Loss or Damage of Room Keys
  3. After hours call outs not considered an emergency
  4. Any additional cleaning considered over any above normal expectations
  5. Deodorization of cigarette smoke (All Rooms are non-Smoking)
  6. Unlawful activation of the Fire Alarm System
  7. Late checkout fees for departures after 10am not previously arranged with Management

 

Cleanliness/Damages to Apartments

Guests are required to leave apartments in a clean manner.  An extra cleaning charge may apply if the apartment has been left in a less than satisfactory state – this charge to be applied at the discretion of Management. Guests will be held liable for any damage to or losses in the apartment.

 

Apartment Cleaning / Servicing

 

Unit Allocation/Requests

Management will endeavour to grant any requests made by a guest however these requests cannot be guaranteed.

Specific Room Number and or Specific Floors are on a request basis only and can’t be guaranteed as they are subject to availability.

 

Parking

 

Smoking Policy

All Units are non-smoking.  Smoking is Not permitted inside any units. Smoking is Only permitted on unit balconies – providing all balcony doors and windows are closed.  In the event that smoking has occurred in an apartment the guest will incur a cleaning charge of up to $150.   

Pet Policy

Itara & Jacana Apartments are NOT pet friendly. (A copy of the Body Corporate Bi-Laws are available on request)

 

On behalf of Steele Hotels and Apartments Pty Ltd we would like to thank you for choosing to book your accommodation with us and we look forward to welcoming you to our property.

 

Shaun & Debora Steele

Onsite Property Managers

 

Ph           07 4723 4644

Fax         07 4723 4633

Email   stay@itara-jacana.com.au

Web       www.itarajacana.com.au